FAQ

Frequently Asked Questions

Are your products authentic?

Yes. Maxios Trading only sells authentic products sourced through authorized distributors, wholesalers, and established suppliers.

What kinds of products do you sell?

We focus on trading card games, sealed products, TCG accessories, figures, and collectibles, including popular franchises such as Pokémon, One Piece, and other anime and gaming brands.

Do you sell singles?

Our inventory may include sealed products, accessories, figures, and select singles. Availability can vary, so check the store regularly for new additions.

How long does it take to process an order?

Most in-stock orders are processed within 1–2 business days.

Processing times may be longer during major releases, holidays, or periods of unusually high order volume.

How will my order be packaged?

We take extra care when packing trading cards, sealed products, and collectibles.

Items are packaged to help prevent movement and damage during shipping, with additional protection used when appropriate.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after the carrier receives the package.

Can I change my shipping address after placing an order?

We cannot guarantee address changes once an order has entered processing or has already shipped.

What happens if my package is lost or delayed?

Carrier delays can occasionally occur after an order leaves our facility.

If your tracking has not updated for an extended period or you believe the package may be lost, contact us with your order number and we’ll help review the situation.

What if my order arrives damaged?

Your order number
Photos of the shipping box
Photos of the packaging
Clear photos of the damaged item

Please keep all packaging until the issue has been reviewed.

What if I receive the wrong product?

Can I return sealed TCG products?

Return eligibility depends on the condition of the product and our current Returns & Refunds Policy.

Opened trading card products, booster packs, booster boxes, and other products with broken factory seals are generally not eligible for return unless there is an issue covered by our policy.

Can I cancel my order?

If your order has not entered processing, contact us as soon as possible.

Cancellation requests are not guaranteed once an order is being prepared for shipment.

How do preorders work?

Preorders allow you to reserve upcoming products before release.

Release dates are estimates and may change due to manufacturer or distributor schedules.

Are preorder quantities guaranteed?

We work to fulfill every preorder, but trading card products can be subject to manufacturer or distributor allocations.

If we receive less inventory than expected, affected customers will be contacted regarding available options.

When am I charged for a preorder?

Payment is collected when the preorder is placed unless otherwise stated on the product page.

What happens if I order an in-stock item with a preorder?

Unless otherwise stated, orders containing preorder and in-stock items may be held until all items are ready to ship.

If you want in-stock items sooner, we recommend placing them in a separate order.

Can preorder release dates change?

Yes. Release dates are set by manufacturers and distributors and can be delayed or changed without notice.

We’ll update product information when new release information becomes available.

Do you ship internationally?

Shipping availability will be shown at checkout based on the destination.

If international shipping is not available for your location, checkout will not provide an international shipping option.

Do you have a physical store?

Maxios Trading currently operates as an online retailer.

How can I contact Maxios Trading?

Visit our Contact Us page or email:

support@maxiostrading.com

For order-related questions, include your order number.

Maxios Trading Co. LLC
From Collectors, For Collectors.