Refund policy

Refund & Return Policy

At Maxios Trading Co. LLC, we take pride in providing authentic trading card products, collectibles, accessories, and figures. Because many of the products we sell are collectible, limited-release, or subject to changing market values, certain items are not eligible for return or cancellation.

By placing an order with Maxios Trading Co. LLC, you agree to the terms below.

Return Window

Eligible return requests must be submitted within 14 days of delivery.

To qualify for a return, the item must be:

  • Unused and unopened

  • In the same condition in which it was received

  • In its original packaging

  • Complete with all factory seals, labels, accessories, inserts, and packaging

  • Accompanied by proof of purchase

Returns sent without prior authorization may not be accepted.

Trading Card Products

For product-integrity reasons, all sealed trading card products are final sale once the factory seal, shrink wrap, packaging, or individual pack has been opened, removed, altered, or damaged after delivery.

This includes, but is not limited to:

  • Booster boxes

  • Booster packs

  • Booster bundles

  • Elite Trainer Boxes

  • Collection boxes

  • Starter decks

  • Structure decks

  • Tins

  • Cases

  • Special sets

  • Promotional products

  • Any other sealed TCG product

We cannot accept returns based on card pulls, rarity, pull rates, print quality, centering, card condition inside factory-sealed packaging, or the contents of randomized products.

Singles, Graded Cards & Collectible Cards

Unless the wrong item was sent or the item materially differs from its listing, single cards and graded cards are final sale.

Differences in grading opinions, expected future value, market-price changes, or buyer preference are not grounds for a return.

Figures & Collectibles

Unopened figures and collectibles may be eligible for return within the 14-day return period.

The product must remain factory sealed and the packaging must be in resalable condition.

Minor cosmetic imperfections to outer packaging, including small dents, scratches, creases, shelf wear, or manufacturer packaging variations, do not automatically qualify an item as defective.

For customers who consider packaging condition important for display or collecting purposes, we recommend reviewing product information carefully before purchasing.

TCG Accessories

Unopened and unused accessories may be eligible for return within 14 days.

Opened sleeves, binders, deck boxes, playmats, storage products, or other accessories may not be returned unless the product is defective or the wrong item was shipped.

Preorders

Preorders reserve inventory that Maxios Trading expects to receive from manufacturers or distributors.

Unless otherwise stated on the product page, preorder cancellations are not guaranteed.

Once a preorder has been submitted to our supplier, allocated, entered fulfillment, or reached a designated cancellation cutoff, it may become final sale.

Release dates are estimates and may change due to manufacturer or distributor delays.

A change in market value after placing a preorder does not qualify the order for cancellation or refund.

If Maxios Trading is unable to fulfill a preorder because of distributor allocation or cancellation, the affected portion of the order will be refunded.

Market Price Changes

Trading cards and collectibles may increase or decrease in value after purchase.

We do not provide refunds, credits, price adjustments, or cancellations because:

  • A product's market value decreased

  • Another retailer later offered a lower price

  • A product went on sale after purchase

  • The customer changed their mind based on market conditions

Sale, Clearance & Final Sale Items

Items marked Final Sale, Clearance, or otherwise identified as non-returnable are not eligible for return or exchange unless the wrong item was shipped or required otherwise by applicable law.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive:

  • The wrong item

  • A missing item

  • An item materially damaged during shipping

  • A product with a qualifying manufacturing defect

contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the shipping box

  • Photos of the shipping label

  • Photos of the internal packaging

  • Clear photos of the affected item

Please retain the product and all packaging until the claim has been resolved.

Depending on the circumstances, Maxios Trading may provide a replacement, store credit, partial refund, or refund.

Shipping Damage vs. Packaging Condition

Collectible packaging may experience minor cosmetic wear during manufacturing, distribution, or shipping.

Small dents, corner wear, scratches, creases, loose wrapping, or similar cosmetic packaging imperfections that do not affect the product itself may not qualify as damage.

Return Authorization

Customers must contact us before returning an item.

If your return is approved, we will provide return instructions.

Do not send returns without authorization.

Return Shipping

Unless the return is due to an error by Maxios Trading or a qualifying damaged/defective item, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from our error.

We recommend using a tracked and insured shipping method. Maxios Trading is not responsible for return packages lost or damaged in transit.

Restocking Fee

Approved discretionary returns may be subject to a 15% restocking fee to cover payment processing, handling, inspection, and inventory-related costs.

The restocking fee will not apply when the return is caused by an error by Maxios Trading or a qualifying damaged/defective item.

Refunds

Once an approved return is received and inspected, we will notify you of the result.

Approved refunds will be issued to the original payment method, less any applicable:

  • Restocking fee

  • Non-refundable shipping charges

  • Other authorized deductions

Financial institutions may take additional time to post the refund after it has been issued.

Refused or Undeliverable Packages

Orders returned to Maxios Trading because of an incorrect address, refused delivery, failed delivery attempts, or other customer-related delivery issues may be refunded after the merchandise is returned and inspected.

Original shipping charges are non-refundable, and additional return-carrier fees may be deducted from the refund where permitted.

Chargebacks

If you experience an issue with an order, please contact us first so we have an opportunity to resolve it.

Submitting a chargeback does not change the terms of this Refund & Return Policy, and Maxios Trading reserves the right to provide order records, tracking information, communications, and policy acceptance to the payment provider when responding to a dispute.

Exceptions

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection laws.

Contact Us

For return or refund questions, contact:

support@maxiostrading.com

Please include your order number and a description of the issue.

Maxios Trading Co. LLC
From Collectors, For Collectors.