Shipping policy

Shipping Policy

Order Processing

Orders for in-stock items are generally processed within 1–2 business days.

Business days are Monday through Friday, excluding federal holidays.

Processing times may be longer during:

  • Major TCG releases

  • Holidays

  • Promotional events

  • Periods of unusually high order volume

  • Weather or other disruptions

Processing time is separate from the carrier’s estimated transit time.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Selected shipping service

Any available free-shipping promotions or thresholds will be displayed on the website or at checkout.

Shipping Carriers

Maxios Trading may use carriers such as:

  • USPS

  • UPS

  • FedEx

The carrier and service available for your order may depend on the destination, order size, value, and selected shipping method.

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking may take 24–48 hours to update after the shipping label is created or after the package is accepted by the carrier.

Estimated Delivery Times

Delivery dates shown at checkout or provided by shipping carriers are estimates unless expressly stated otherwise.

Carrier delays can occur because of weather, transportation disruptions, holidays, high shipping volume, or other circumstances outside Maxios Trading’s control.

Maxios Trading will comply with applicable federal requirements regarding shipment promises and delays. If an order cannot be shipped within the time promised, customers may need to be offered the option to accept the delay or cancel for a refund. If no shipping time is stated, federal rules generally require sellers to have a reasonable basis to expect shipment within 30 days. (Federal Trade Commission)

Preorders

Preorder products are expected to ship after Maxios Trading receives inventory from the manufacturer or distributor.

Release dates and expected arrival dates are estimates and may change.

Preorders may be affected by:

  • Manufacturer delays

  • Distributor delays

  • Allocation reductions

  • Release-date changes

  • Transportation delays

We will make reasonable efforts to update affected customers when significant delays occur.

If Maxios Trading cannot fulfill a preorder, any amount paid for the unfulfilled merchandise will be refunded.

For additional terms, please review our Preorder Policy.

Orders Containing Preorder and In-Stock Items

Unless otherwise stated, an order containing both preorder and in-stock products may be held until all products in the order are available to ship.

If you would like your in-stock merchandise shipped separately, we recommend placing a separate order.

Splitting an existing order may require additional shipping charges.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Undeliverable or Returned Packages

Packages returned to Maxios Trading because of:

  • Incorrect or incomplete addresses

  • Refused delivery

  • Failed delivery attempts

  • Unclaimed packages

  • Other customer-related delivery issues

may require additional shipping charges before being resent.

If a refund is approved instead, original shipping charges and carrier return fees may be deducted where permitted by applicable law.

Packaging

Trading cards and collectibles require additional care during shipping.

Maxios Trading packages orders using protective materials appropriate for the product, which may include:

  • Corrugated shipping boxes

  • Bubble wrap or protective cushioning

  • Void fill

  • Protective sleeves

  • Cardboard reinforcement

  • Other packaging materials where appropriate

Our goal is to reduce movement and protect your purchase during normal shipping and handling.

Damaged Packages

Please inspect your package promptly upon delivery.

If your order arrives materially damaged, contact us as soon as possible and provide:

  • Your order number

  • Photos of the exterior shipping box

  • Photos of the shipping label

  • Photos of the internal packaging

  • Clear photos of the damaged merchandise

Please keep all merchandise and packaging while the issue is being reviewed.

Minor cosmetic wear to collectible packaging does not necessarily qualify as shipping damage. Please refer to our Refund & Return Policy for additional details.

Lost Packages

If tracking indicates that your package has stopped moving for an extended period, contact us so we can help investigate.

Depending on the carrier and shipping service, a carrier claim may need to be filed.

For insured USPS shipments, either the sender or recipient may be able to file a claim for eligible lost or damaged packages, subject to USPS requirements and filing deadlines. (USPS)

Please do not dispose of packaging or damaged merchandise while a carrier claim is pending.

Packages Marked Delivered

If your tracking information shows Delivered but you cannot locate your package, please first:

  • Check around the delivery location

  • Check with household members

  • Check with neighbors when appropriate

  • Verify the shipping address on your order

  • Contact the shipping carrier for additional delivery information

If you still cannot locate the package, contact us with your order number and tracking information.

Signature Confirmation

For higher-value orders, Maxios Trading may require signature confirmation or another enhanced delivery service.

This may be added at our discretion based on the value, contents, destination, or fraud-risk assessment of the order.

Shipping Insurance

Certain shipments may include carrier insurance automatically or may be insured by Maxios Trading depending on the shipping method and value of the order.

Insurance coverage and claim eligibility vary by carrier and service.

International Shipping

If international shipping is available, eligible destinations and shipping options will be shown at checkout.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Government fees

unless otherwise stated.

International delivery times can vary significantly because of customs processing and local carriers.

Some brands or products may be restricted from international shipment.

Shipping Restrictions

Maxios Trading reserves the right to restrict shipping to certain destinations or cancel an order when necessary because of:

  • Manufacturer restrictions

  • Distributor restrictions

  • Carrier limitations

  • Fraud concerns

  • Legal or regulatory requirements

If we cancel a paid order because we cannot ship it, the applicable amount will be refunded.

Changes to This Policy

Maxios Trading may update this Shipping Policy periodically.

The version published on our website at the time an order is placed will apply as required by law.

Contact Us

For shipping questions, contact:

Maxios Trading Co. LLC
Email: support@maxiostrading.com

For order-related questions, please include your order number.

Last Updated: July 30, 2026